Remote Healthcare with Skype for Business


Patients with chronic illness such as diabetes, heart failure or COPD visit the hospital regularly for monitoring. During these periodic visits, blood pressure, heart rate, weight and glucose are measured. Often everything appears to be in order and a visit was unnecessary. For some patients, a visit is even so intense that the doctor visits the patient at home. In a time of spending cuts in healthcare, this is very time-consuming and costly. Now it appears that this can be done much more efficiently by supporting the right IT resources.


Suppose the patient can carry out the required measurements at home and pass them on to the hospital through an app or manual input. With this information the doctor gets a good picture of the patient and can act proactively if the measurements deviate. But how a patient actually feels can not be measured. The doctor wants to see the patient for that. Thanks to video calling this can now be done remotely so that both the doctor and the patient can stay at their own location. The doctor makes a number of time slots available to the patient from whom he / she can make a choice. Just before the appointment, the patient logs on with his PC, tablet or phone and enters a virtual waiting room. As soon as the doctor is ready for the appointment, the connection is activated. The connection will be terminated after the consultation has ended.


Remote care has many advantages for both the healthcare institution and the patient. Healthcare institutions are faced with sharp cutbacks in the current situation. By providing care at a distance, the physician gains better insight into the situation of the patient and his or her condition. As a result, it is less frequently necessary to see the patient for a check. Instead, a remote consultation can be scheduled. This saves the doctor a lot of time. For the patient, this means fewer trips to the hospital, and more control over the disease, which means that more accurate action can be taken and complications can be prevented.


Rapid Circle has developed an app based on Skype for Business from the Microsoft cloud platform. The app has functionalities such as a virtual waiting room, showing pictures and documents during the conversation and provides insight into consultation hours and availability of a doctor or specialist. Much attention has been paid to security and privacy. The connection is set up securely and after terminating the connection the patient can no longer connect without scheduling a new appointment. The big advantage is that the patient can use the image-calling app via the Skype for Business app in the app store or via a web browser. Licenses are therefore not necessary on the patient side. The web app works on all 'devices' and platforms.